What Information We Hold and Why
When you create an account, we collect your name, contact details, and the credentials you set. Each time you deposit or withdraw through bKash, Nagad, or Rocket, we log the transaction reference, amount, and wallet identifier — this is required to verify payments and resolve disputes.
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We also collect device identifiers and session data when you access the platform from a mobile browser, which helps us maintain continuity across sessions without asking you to log in repeatedly. If you contact support, the conversation is stored against your account record. We do not
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sell your personal data to third parties. Data is processed to fulfil your account contract, meet applicable legal obligations, and prevent fraud. Where local law in Bangladesh requires us to retain records for a defined period, we follow that requirement. You can request a copy of
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the data we hold on you by writing to our support channel. Availability of certain features depends on your eligible region and local regulations.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.