Reference

What Applies When You Use r55t

These legal conditions govern your account, your use of our platform, and your access to services including deposits via bKash, Nagad, and Rocket.

Jurisdiction-dependent accessAccount eligibility rulesbKash, Nagad, Rocket as payment contextYour rights and contact pathsEnglish-language policy
r55t What Applies When You Use r55t
LEGAL CONTACT PATHS

Reach Us on Legal and Account Matters

If you have a question about how our terms apply to your account, how your payment data is handled, or how to close your account and request deletion, our support team can help. Reach us through the channels below. We handle legal and account queries separately from general help requests, so mention 'legal query' when you contact us to get it routed correctly.

Live Chat Open the chat widget from any page on r55t. For legal matters, type 'legal query' at the start so the right team picks it up without delay.
Email Support Send your legal or account question to our support email. Include your registered mobile number and the wallet type — bKash, Nagad, or Rocket — linked to your account.
Account Settings Some requests — like updating your contact details or closing your account — can be started directly from your account settings page without contacting support first.
HOW WE HANDLE THIS

Data, Security and Your Account Rights

Your account data is stored securely and is not shared with third parties outside of what is required to process your transactions — including clearing payments through bKash, Nagad, or Rocket. We keep payment and activity records for the period required by our operating obligations. You have the right to request a copy of your data, to correct inaccuracies, and to ask us to delete your account data subject to any retention obligations we hold. These rights apply regardless of how long you have held your account.

Data Retention

We keep account and transaction records for the period our obligations require. After that window, data is deleted or anonymised. You can ask us what we hold.

Cookie Use

We use session and preference cookies to keep you logged in and to remember your wallet choice — bKash, Nagad, or Rocket — across visits on the same device.

Account Security

Your account is protected by OTP verification on login and on any withdrawal request. If you notice unrecognised activity, contact us immediately via live chat.

Your Request Rights

To access, correct or delete your data, contact support with your account mobile number. We process data requests within the timeframe set by our policy obligations.

Common Questions About Our Terms

The questions below cover what people in Bangladesh most commonly ask about account eligibility, data handling, and their rights under our terms. If your question is not here, reach out through live chat or email and mention it is a legal matter.

Access depends on your local law and eligible region. We do not confirm eligibility for you — it is your responsibility to check that your use is lawful where you are located.

Payment records linked to bKash, Nagad, or Rocket are retained for the period our obligations require, then deleted. You can request confirmation of what we hold by contacting support.

Yes. Contact our support team with your registered mobile number and state that you want a data access request. We will process it within the timeframe set in our policy.

The English version of our terms is the controlling text in any disagreement. Translated or summarised versions are for reference only and do not override the English text.

We notify you via your registered contact before any material change takes effect. Continuing to use your account after that date means you have accepted the updated terms.

Start an account closure from your account settings page, or contact support via live chat or email. Mention your wallet type — bKash, Nagad, or Rocket — so we can locate your records quickly.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.